The only way that they become issues is if we don’t tell the client that they’re totally normal:

  • Gaps: Count on them! Sometimes gaps occur on purpose, so we can slide a piece in between walls. Other times, gaps occur because walls are not 100% straight. Gaps are covered with backsplash or white paintable caulk. They are normal.
  • Dust: If the project has an overmount sink or a cooktop, the cut will be done on site, which creates dust. Granite dust is very fine and takes several days to settle, so even though we clean thoroughly before we leave install, there will still be some clean up to do.
  • Shims: Cabinets are rarely 100% level which means that we commonly use wooden shims – which is the only way we can install level countertops.
  • Collateral Damage: During demolition, we are as careful as possible, but walls, backsplash, wallpaper, paint may sometimes be damaged. It’s common in construction – not everything comes out or goes back perfectly.
  • Natural Characteristics of Natural Stone: Inclusions: a spot or mark in the stone that looks a little out of place; sometimes you can see or feel inclusions; Pitts: look like small pock marks with a different shine on the surface of the stone; Fissures: non-structural cracks caused when the rock was forming, these can be seen and felt; Color Variation: It’s natural! It won’t look like what’s on the wall at the store! Fill: Oftentimes, the quarries overseas will fill fissures and pitts with a resin-based substance. These areas may not match the rest of the stone and will have a different sheen than the rest of the stone. Love your pitts! Show off your fissures!
  • Seams: You can see and feel seams. Seams are necessary in most kitchens and larger products because slabs only come so big. Also, based on the material, our production team may have to add seams to ensure the material will not break or to get a better layout. Cool people prefer seams – it means you have a bigger kitchen… Only small kitchens don’t have seams.
  • Our kitchen looks awesome!

    “I wanted to tell you what a wonderful experience Mike and I had with putting in our granite counters last week. We had never done a make-over before, so when my husband suggested putting in granite counters I groaned.  Little did I know at the time how smooth and painless everyone at Premier Surfaces would make it. Every encounter was extremely professional. Our kitchen looks awesome and I really appreciate having the opportunity to work with such a great group of people. If we ever decide to do anything like that in the future we will use definitely use Premier Surfaces.”

    Mike and Janet

  • Done right the FIRST time!

    “I walked in on a Friday, and was surprised to see just how busy they were — always a good sign of how a business is doing. In the process of waiting my turn, a number of people asked if I had been assisted yet. Customer service isn’t something you get in most places these days. I walked around their facility and really got a different feel compared to how I felt at other granite shops. The selection was great, everyone was friendly, and they took the time to teach me about the differences in quality for all of the chioces of a fabricator out there. The professionalism, friendly and incredibly knowledgable staff set them apart from the other “competitors”. My kitchen looks beautiful and the investment in my home was well worth it to have it completed correctly THE FIRST TIME. I will be upgrading a few bathrooms in the future and can’t think of any other granite fabricator I’d rather use.”