The only way that they become issues is if we don’t tell the client that they’re totally normal:
- Gaps: Count on them! Sometimes gaps occur on purpose, so we can slide a piece in between walls. Other times, gaps occur because walls are not 100% straight. Gaps are covered with backsplash or white paintable caulk. They are normal.
- Dust: If the project has an overmount sink or a cooktop, the cut will be done on site, which creates dust. Granite dust is very fine and takes several days to settle, so even though we clean thoroughly before we leave install, there will still be some clean up to do.
- Shims: Cabinets are rarely 100% level which means that we commonly use wooden shims – which is the only way we can install level countertops.
- Collateral Damage: During demolition, we are as careful as possible, but walls, backsplash, wallpaper, paint may sometimes be damaged. It’s common in construction – not everything comes out or goes back perfectly.
- Natural Characteristics of Natural Stone: Inclusions: a spot or mark in the stone that looks a little out of place; sometimes you can see or feel inclusions; Pitts: look like small pock marks with a different shine on the surface of the stone; Fissures: non-structural cracks caused when the rock was forming, these can be seen and felt; Color Variation: It’s natural! It won’t look like what’s on the wall at the store! Fill: Oftentimes, the quarries overseas will fill fissures and pitts with a resin-based substance. These areas may not match the rest of the stone and will have a different sheen than the rest of the stone. Love your pitts! Show off your fissures!
- Seams: You can see and feel seams. Seams are necessary in most kitchens and larger products because slabs only come so big. Also, based on the material, our production team may have to add seams to ensure the material will not break or to get a better layout. Cool people prefer seams – it means you have a bigger kitchen… Only small kitchens don’t have seams.