Questions to Ask Before Buying Granite Countertops

Questions to Ask Before Buying Granite Countertops

Beautiful new granite, marble, or quartz countertops can bring your dream room to life, but working with the wrong company can turn your remodeling dream into a nightmare. How can you be sure that you are getting the best quality and value for your home?

Is the countertop fabricator fully insured?

If a countertop fabrication company in Atlanta — or anywhere in the Southeast — is offering your prices that seem too good to be true, this should be seen as a red flag signaling that the company may not be insured. Some companies skip the cost of insurance to offer lower prices, leaving you personally liable for any damage or injury that may occur in your home during the installation.

Premier Surfaces is fully insured, giving you peace of mind and legal protection.

Who will be in my home during installation? Can I trust them?

You wouldn’t let just anyone into your home, would you? Unfortunately, many discount fabricators use temporary subcontractors for installation work.

With Premier Surfaces, you can always feel safe and make sure your most precious possessions are protected.

Premier Surfaces spares no expense and takes no risks:

  • All members of all crews pass an extensive background check
  • All members of all crews are drug-tested and drug-free
  • All members of all crews speak English – so you can communicate easily
  • All Premier Surfaces crews are direct employees – no subcontractors

What is the fabricator’s reputation?

You can learn a lot about a company from what their previous customers have to say about them on online review sites. Premier Surfaces provides our customers with such exceptional service that much of our business comes from customer referrals.

Does the fabricator have a facility for you to choose and approve natural stone slabs?

Like any natural material, the quality and appearance of stone can vary greatly. Because of this variation, it is essential that you see and approve the slab, not just a small sample, before purchasing your natural stone countertops.

Premier Surfaces maintains four fully stocked showrooms in Alpharetta, Birmingham, Huntsville and Chattanooga with the largest selection of granite in the area. Visit any of our showrooms to find the exact slab you are looking for.

Do you get to approve your slab layout?

When you’re making an investment in new granite countertops, make sure you get it your way. Don’t leave your kitchen design to chance and guesswork.

At Premier Surfaces, we provide our customers with a high-resolution photograph that shows how their slabs will be cut and installed. Our customers have the opportunity to approve their slab layout before we prepare it to be cut.

Does the fabricator use a CNC machine for the most precise and smooth edges or do they fabricate by hand?

Some countertop fabricators in Alabama, Georgia or Tennessee cut costs by cutting the countertops by hand. This results in unsightly wavy edges and imprecise dimensions.

All of our cuts are made with state-of-the-art CNC equipment for smooth edges and perfect countertops every time.

What is the fabricator’s scheduling process?

Your time is precious – you should not have to waste your entire day waiting around for an installation crew. At Premier Surfaces, we respect your time. We schedule at your convenience, offering a precise window of time when our crews will arrive so that you can get back to your day sooner.

Also, because of Premier Surfaces’ accurate laser templating process, our installs take roughly ½ the time of a typical installer. Most of our project installations take an average of 4 hours, while other companies can take all day.

Who can I trust? Everyone says they’ve got the “best customer service and great quality.”

What proof do they have to support the claims?

  • Will they provide you with references?
  • What awards have they won?
  • Are they accredited by the Marble Institute of America?

We welcome customer inspections and are pleased to present our excellent references. Stop by our showroom to see the letters from happy customers lining our walls or view our online reviews.

Premier Surfaces is the only company to win Atlanta’s Consumer’s Choice Award every year in the category of granite countertops since 2008… a prestigious award voted on by thousands of local residents.

We are also in the top one percent of all fabricators in the nation, earning a full Accreditation by the Marble Institute of America.

The Premier Surfaces Difference

At Premier Surfaces, we cut out the confusion. All of our projects come with a dedicated project manager, providing you with a single point of contact throughout the entire process.

Premier Surfaces has taken the time to ensure the best possible experience for our customers.

When you visit our showrooms you can take your pick from any of our high quality natural stone slabs. We encourage you to inspect our previous work and review our customer testimonials.

Our customer feedback speaks for itself. No other countertop fabricator in Alabama, Georgia or Tennessee can compete with the quality and service offered by Premier Surfaces. Contact us today or come by one of our granite showrooms to get started.

  • Our kitchen looks awesome!

    “I wanted to tell you what a wonderful experience Mike and I had with putting in our granite counters last week. We had never done a make-over before, so when my husband suggested putting in granite counters I groaned.  Little did I know at the time how smooth and painless everyone at Premier Surfaces would make it. Every encounter was extremely professional. Our kitchen looks awesome and I really appreciate having the opportunity to work with such a great group of people. If we ever decide to do anything like that in the future we will use definitely use Premier Surfaces.”

    Mike and Janet

  • Done right the FIRST time!

    “I walked in on a Friday, and was surprised to see just how busy they were — always a good sign of how a business is doing. In the process of waiting my turn, a number of people asked if I had been assisted yet. Customer service isn’t something you get in most places these days. I walked around their facility and really got a different feel compared to how I felt at other granite shops. The selection was great, everyone was friendly, and they took the time to teach me about the differences in quality for all of the chioces of a fabricator out there. The professionalism, friendly and incredibly knowledgable staff set them apart from the other “competitors”. My kitchen looks beautiful and the investment in my home was well worth it to have it completed correctly THE FIRST TIME. I will be upgrading a few bathrooms in the future and can’t think of any other granite fabricator I’d rather use.”