Know the contractor you will be dealing with;
visit the location form where you will be buying your custom countertops. Are they professional, do
they give you a high comfort level?
Does the contractor belong to industry
associations that work to further skill and
professionalism of the industry such as the
Marble Institute of America and the Stone
Fabricators Association?
Can the contractor supply you with a
certification of insurance issued by a reputable
insurance company?
Does the contractor guarantee the work, and
for how long?
Does the contractor get the majority of new
work from referrals?
Does the contractor have in his customer base
major custom builders and large retail chains
such as Lowe’s and Home Depot?
Are the installers employees of the company or
independent contractors?
Can the contractor assist you in your
color selections?
Does the contractor use only grade “A”
residential stone and not commercial grade?
Can the contractor supply or assist you in
selecting a sink that will properly fit in to your
cabinet base?
Can the contractor guide you in faucet selection
to assure that the spread and handle clearances
are proper for your job?
Can the contractor assist you in defining
locations and size of any “special” holes that
you may want such as for a computer, TV,
or telephone cables?
Does the contractor offer a full range of
edge profiles?
If you want special corner treatments, will the
contractor be able to design and fabricate them?
Can the contractor assist you in defining
support needed for special overhang
requirements?
Can the contractor provide you with the services
of a project manager that will assist you in every
step of the project?