At Premier Surfaces, we offer complimentary design consultations from our highly-trained countertop designers. Kitchen and bathroom projects can be overwhelming, and our goal is to make it fun and easy. Many of our customers have said that after their design consultation with Premier, they are excited about their countertop choice and feel more at ease with the entire process. With over 1000s of different choices in countertops (granite, marble, soapstone, quartz, wood, stainless), it is vital to have someone there that can help you narrow down your choices and get the exact look you want. We interviewed one of our Senior Design Consultants, Lise Smith, to learn more about why our customers value the initial design consultation.
1.) How long have you been a Senior Design Consultant with Premier Surfaces?
I have been design consulting at Premier Surfaces in Alpharetta Since July of 2014, coming up on my 3 year anniversary.
2.) Can you walk us through the process of what it is like for a customer when they set an appointment with you?
I like to maximize my customer’s time with me right from the start. Come prepared! How do we do that? I often ask for customers to bring in their cabinet plans or drawing with dimensions to ensure I can generate a countertop estimate for them during our appointment . We have such exclusive stock (Granite, marble, quartzite, soapstone, quartz, and wood) that I want to give them the opportunity to secure their dream stone countertops from day 1. I don’t want them to miss out!
I also invite them to bring in kitchen or bath vision/inspiration photos, an actual cabinet door or drawer, and paint colors of cabinets, walls, etc. If they have not made cabinet, wall, and tile color choices yet, I am more than happy to help them make those decisions. I have helped design 100s of kitchen and bathrooms so I have seen what goes best with the material they like. I have paint decks, cabinet and tile samples to help us envision the room right here in the showroom.
3.) If you have any of your favorite kitchen and bathroom projects that come to mind, please share!
Conrad Givers bar with Viscount white countertops and Cynthia LeMay’s Monte Cristo countertops at her lake house! Also, I am a big fan of Fantasy Brown countertops.
4.) What are some of your favorite countertop choices and why?
I am such a fan of natural stone anything from granite to quartzite. I love the natural beauty and art that the earth has created. Being able to bring an exotic stone from some exotic corner of the world into a family’s home to enjoy truly brings me joy. So to answer your question…Exotic stone is my favorite material to sell for countertops and even tub surrounds!
5.) The majority of your customers come from referrals. People call in and ask for you by name. What is your secret?
KEEP IT FUN!! This is a big purchase and not to mention for the most important spaces in peoples’ home, I don’t take that lightly, but I like to keep things fun! Often times, home remodeling projects can be stressful and overwhelming. I pride myself on taking time to LISTEN to my customer’s vision, wants, needs and requirements for their surfaces on the front end. After our consult, I lead them to 2-3 countertops choices that will work. It is music to my ears when customers tell me, “That was easier than they thought” or “That was fun!”