Customer Discusses his Purchase of Granite Countertops

One of our customers, Van Baird, has graciously taken the time to answer our questions about his experience with Premier Surfaces after he purchased granite countertops and tile backsplash for his kitchen.  You can read all about it below!

1.) Why did you and your wife decide it was time for a kitchen remodel?

We are planning on trying to sell our home on our own in March and we knew that in order to get the most value when we sold, that we had to give our kitchen a face lift.

2.) A kitchen remodel can be overwhelming, how did you begin the process?

We brought in a house staging designer to walk us through the best way to show our home to potential buyers. Clarissa Gibson with The Gibson Co. taught us that we needed to remove as many potential “mental barriers” to buyers as we could. So, along with the entire main level, we made plans to redo the kitchen to make it standout. That included bringing in painters with Three Brothers Painting to give Clarissa a blank slate to stage our home. 

 3.) How did you go about choosing a company for your countertop installation?

Before we called Premier Surfaces, I looked up Eric Tryon since he and I are friends and asked him the best process to get started with Premier Surfaces. He connected us with Lise Smith who ended up asking us so many questions that we hadn’t thought of. She was really incremental to us deciding to chose Premier. There were so many little steps that Premier did that others didn’t and it added up to so much more of a value for us to trust Premier to do not just do the granite countertops but they contracted to do our tile backsplash as well.

4.) There are so many choices in countertops (granite, marble, soapstone, quartzite, quartz). How did you choose the material and color?

Since this particular project was to help sell our existing house, we weren’t as bent on getting the top of the line product like we would for our “forever home”. So Lise walked us through the countertop options that Premier had from the granite that was discounted. We showed her the colors that our staging designer has picked out for the cabinets and walls and she led us to a few options to choose from instead if overwhelming us with all the possible choices. The lighter granite countertops worked great. We ended up with the perfect match for our colors. 

5.) What were the 2 things that mattered most to you when working with Premier Surfaces? 

What ended up mattering the most was:

  1. The quality of the work that we ended up getting. We had to have had THE cleanest demo day in the history of demo days for our existing countertops. The Premier team took such good care of our home by cleaning as they went during the demo, then being amazingly fast with the installation. They consulted with me over any possible concerns and didn’t’ cut any corners. 
  2. The quality of the communication. There was so much attention given to making sure that we were prepared for the install days. If I had a question, I had an install representative that I could call or email that would give me an answer right away or get back to me in a timely manner if they needed to clarify.

6.) The kitchen turned out beautifully. How are you and your family enjoying it?

We are so thankful that we are getting to enjoy it for a little bit of time before we sell in March. I actually worked with Lise to pull off a bit of a surprise for my wife by moving our install up a week while she was on a business trip. We documented the install via a time-lapse video that we put up on our website where we are advertising our home. We were so happy to be able to tell so many people about the great experience that we had with Premier Surfaces.

Before and After of Baird’s Kitchen with freshly painted cabinets,  light colored granite countertops and new backsplash!

  • Our kitchen looks awesome!

    “I wanted to tell you what a wonderful experience Mike and I had with putting in our granite counters last week. We had never done a make-over before, so when my husband suggested putting in granite counters I groaned.  Little did I know at the time how smooth and painless everyone at Premier Surfaces would make it. Every encounter was extremely professional. Our kitchen looks awesome and I really appreciate having the opportunity to work with such a great group of people. If we ever decide to do anything like that in the future we will use definitely use Premier Surfaces.”

    Mike and Janet

  • Done right the FIRST time!

    “I walked in on a Friday, and was surprised to see just how busy they were — always a good sign of how a business is doing. In the process of waiting my turn, a number of people asked if I had been assisted yet. Customer service isn’t something you get in most places these days. I walked around their facility and really got a different feel compared to how I felt at other granite shops. The selection was great, everyone was friendly, and they took the time to teach me about the differences in quality for all of the chioces of a fabricator out there. The professionalism, friendly and incredibly knowledgable staff set them apart from the other “competitors”. My kitchen looks beautiful and the investment in my home was well worth it to have it completed correctly THE FIRST TIME. I will be upgrading a few bathrooms in the future and can’t think of any other granite fabricator I’d rather use.”