Questions You Should Ask Before Buying Granite Countertops in Atlanta or Alabama
“The bitter taste of poor quality lingers far longer than the initial sweetness of a cheap price.”
Beautiful new Atlanta countertops can bring your dream room to life, but working with the wrong company can turn your remodeling dream into a nightmare. How can you be sure that you are getting the best quality and value for your granite countertops in Atlanta or Alabama?
These questions will help you know what to look for in a countertops company.
- Is the fabricator fully insured?
If another Alabama or Atlanta countertops company is offering your prices that seem too good to be true, this should be seen as a red flag signaling that the company may not be insured. Some companies skip the cost of insurance to offer lower prices, leaving you personally liable for any damage or injury that may occur in your home during the installation.
Premier Surfaces is fully insured, giving you peace of mind and legal protection.
- Who will be in my home? Can I trust them? Will my family be safe?
You wouldn’t let just anyone into your home, would you? Unfortunately, many discount fabricators offering too-good-to-be-true pricing force you to take that risk by using unknown subcontractors or day laborers for installation work. A competitor in Alabama actually uses prisoners from a prison work release program.
With Premier Surfaces, you can always feel safe and make sure your most precious possessions are protected - your family and your home.
Premier Surfaces spares no expense and takes no risks:
- All members of all crews pass an extensive background check
- All members of all crews are drug-tested and drug-free
- All members of all crews speak English - so you can communicate easily
- All Premier Surfaces crews are direct employees - no subcontractors.
- What is the fabricator’s reputation?
You can learn a lot about a company from what their previous customers have to say about them on online review sites. Premier Surfaces provides our customers with such exceptional service that much of our business comes from customer referrals.
Read our customer testimonials on Google or Kudzu.com.
- Does the fabricator have a facility for you to choose and approve slabs?
Like any natural material, the quality of appearance of stone can vary greatly. Because of this variation, it is essential that you see and approve the slab, not just a small sample, before purchasing your Atlanta granite countertops.
Premier Surfaces maintains three fully-stocked Alabama and Atlanta granite showrooms with the largest selection of granite in the area. Visit any of our showrooms to find exactly the slab you are looking for.
- Do you get to approve your slab layout?
When you’re making an investment in new granite countertops, make sure you get it YOUR WAY. Don’t leave your kitchen design to chance and guesswork.
At Premier Surfaces, we have the ability to provide our customers a high-resolution photograph showing how their slabs will be cut and installed. Our customers have the opportunity to approve their slab layout before we ever prepare it to be cut. Click here to learn more about our SlabSmith technology.
- Does the fabricator use a CNC machine for the most precise and smooth edges or do they fabricate by hand?
Some Alabama and Atlanta countertops fabricators cut costs (and corners) by cutting the countertops by hand. This results in unsightly wavy edges and imprecise dimensions. Click here to view examples from the “Book of Shame” - cheap installs replaced by Premier Surfaces.
All of our cuts are made with the most modern, state-of-the-art CNC equipment for smooth edges and perfect countertops every time.
- What is the fabricator's scheduling process?
Your time is precious - you should not have to waste your entire today waiting around for an installation crew. At Premier Surfaces, we respect your time. We schedule at your convenience, offering a narrow and precise window of time when our crews will arrive, so that you can get back to your day sooner.
Also, because of Premier Surfaces’s accurate laser templating process, our installs take roughly ½ the time of a typical installer, who has to fabricate a lot of the job in their client’s front yards. Most of our installs only last 2-3 hours, while other companies take all day!
- Who can I trust? Everyone says they’ve got the “best customer service and great quality.”
What proof do they have to support the claims?
- Will they provide you with references?
- What awards have they won?
- Are they accredited by the Marble Institute of America?
We welcome customer inspections and are pleased to present our excellent references. Stop by our showroom to see the letters from happy customers lining our walls or click here to view our online reviews.
Premier Surfaces is the only company to receive the Consumer’s Choice Award in Atlanta for the past 3 years in a row — a prestigious award voted on by thousands of Atlantans.
We are also in the top 1% of all fabricators in the nation, earning a full Accreditation by the Marble Institute of America. For more information on why it’s important to work with an accredited company - click here.
- What is the process? Does the fabricator provide a dedicated project manager to ensure your job runs smoothly?
If you need to contact someone at another Atlanta granite countertop company about the status of your project, you can expect to be shuffled from person to person, wasting your time without getting you the answers you need.
At Premier Surfaces, we cut out the confusion. All of our projects are assigned a dedicated project manager, providing you with a single point of contact.
Premier Surfaces has taken the time to ensure the best possible experience for our customers.
When you visit any our Alabama or Atlanta granite showrooms, which are all open to the public, you can take your pick from any of our high quality stone slabs. We encourage you to inspect our previous work and review our customer testimonials.
After you choose your slabs, we will give you the opportunity to approve your exact slab layout before we use the CNC machine to flawlessly craft your new Atlanta countertops. A dedicated project manager will be your point of contact throughout the entire process.
When it is time for your new countertops to be installed, we schedule the installation for your convenience, send only screened employees to your home, and are fully insured to protect you from liability.
Our customer feedback speaks for itself. No other Alabama or Atlanta countertops fabricator can compare to the quality and service offered by Premier Surfaces. Contact us today or come by one of our showrooms to get started.